Support
Cup Chase is made by one person. Write to me and you get a real answer.
Contact
Telling me your device and operating-system version, and what happened just before the problem, usually saves a round trip.
Purchases
I bought revives and did not get them. Open the shop and tap Restore Purchases. Your device's store sometimes confirms a payment minutes after the game has moved on; restoring re-applies eligible purchases already paid for. If it still does not appear, email me with the receipt Apple or Google sent you.
I want a refund. Purchases are handled by your device's store. For Apple purchases, visit reportaproblem.apple.com. For Google Play purchases, use Google Play's refund flow. I never see your payment details and cannot issue a store refund myself.
Progress
My best level disappeared. Progress is stored on the device itself, not on an account, so deleting the app deletes it. There is no way to recover it afterwards — not even for me.
My score is wrong on the leaderboard. Leaderboards run through Apple's Game Center, which is available on Apple devices. Make sure you are signed in under Settings → Game Center; scores earned while signed out are never submitted. Email me to have a score removed.
Privacy
What the game collects, and what leaves your device, is set out in the privacy policy.